ANALYSIS OF OPAC SATISFACTION LEVEL IN POLITEKNIK KESELAMATAN TRANSPORTASI JALAN LIBRARY WITH PIECES FRAMEWORK

Bagus Ikapraja; Joko Siswanto

doi:10.21063/jtif.2024.V12.1.47-55

Authors

Bagus Ikapraja
bagusikapraja@pktj.ac.id
Politeknik Keselamatan Transportasi Jalan
Joko Siswanto Politeknik Keselamatan Transportasi Jalan

Keywords:

OPAC, SliMS, PIECES, Library, Satisfaction

Abstract

OPAC has a significant effect on the quality of user service satisfaction, both partially and simultaneously. The problems with OPAC in higher education libraries are that information on book locations is not appropriate, information on book availability is less valid, lack of knowledge, lack of computer facilities, and barriers to access to information. The OPAC SliMS satisfaction analysis of the Tegal Road Transportation Safety Polytechnic Library is proposed with 4 research stages consisting of the identification stage, indicator development, data analysis, results and findings. PIECES (Performance, Information, Economy, Control, Efficiency and Service Framework) was adopted to compile indicators and analyze the level of satisfaction of 263 respondents. Data analysis is based on 30 questions in the questionnaire given to respondents in January 2023. The results of the analysis show that efficiency has a level of satisfaction was the highest with a score of 4.10 which was in the very satisfied category, while performance had the lowest level of satisfaction with a score of 3.96 which was in the satisfied category. These results can be used as a reference for making improvements to improve the quality of library services from the perspective of user satisfaction of the SLiMS OPAC application.

References

A. Munawir, I. Iskandar, and I. Ardyawin, “Optimalisasi Pelayanan Di UPT Perpustakaan Universitas Muhammadiyah Mataram,” JOURNAL OF PROGRESSIVE INNOVATION LIBRARY SERVICE, vol. 1, no. 1, Nov. 2021, doi: 10.31764/jpils.v1i1.5701.

Nurwarniatun, “Peningkatan Mutu Manajemen Perpustakaan Di Perguruan Tinggi,” Realita : Jurnal Penelitian dan Kebudayaan Islam, vol. 17, no. 2, Aug. 2022, doi: 10.30762/realita.v17i2.1861.

D. M. Zakiah, F. R. Sirait, and E. Siagian, “Penggunaan Sarana Penelusuran Informasi Online Public Access Catalogue (OPAC) di Perpustakaan Universitas Sari Mutiara Indonesia,” Jurnal Teknologi, Kesehatan, dan Ilmu Sosial, vol. 4, no. 2, 2022.

M. A. Prasetia, “Analisis Metode User Education Di Perpustakaan Perguruan Tinggi,” LIBRARIA: Jurnal Perpustakaan, vol. 9, no. 1, p. 33, Jul. 2021, doi: 10.21043/libraria.v9i1.9456.

R. U. Amirullah, “Strategi Perpustakaan Perguruan Tinggi Dalam Meningkatkan Literasi Mahasiswa,” Ulul Amri: Jurnal Manajemen Pendidikan Islam, 2022.

J. G. Sujana, “Perpustakaan Perguruan Tinggi Di Era Industri 4.0,” Jurnal Pustakawan Indonesia, vol. 20, no. 1, pp. 22–34, Jun. 2021, doi: 10.29244/jpi.20.1.22-34.

A. Rachmawati and V. D. P. Syarif, “Manajemen Perpustakaan Berbasis It-Based Self Service Pada Perpustakaan Perguruan Tinggi (Studi Kasus : STIE Tri Bhakti),” JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS, vol. 3, no. 1, pp. 26–44, Oct. 2021, doi: 10.59806/tribisnis.v3i1.30.

A. Ibrahim, R. Hidayat, and U. Ilmi, “Implementasi Sistem Informasi Repositori Institusi Pada Perpustakaan Perguruan Tinggi,” Journal Papyrus, vol. 2, no. 3, pp. 1–9, 2023, doi: 10.59638/jp.v2i3.13.

Yanto, Misroni, and N. A. Putri, “Membina Perpustakaan Perguruan Tinggi Dengan Menerapkan Teknologi Informasi Secara Profesional Di Perpustakaan Sekolah Tinggi Ilmu Tarbiyah (STIT) Pagar Alam,” Kreativitas: Jurnal PKM Ilmu Perpustakaan, vol. 2, 2021.

O. Veremchuk and L. Trachuk, “Library OPAC: Evolution Of Technologies,” Scientific journal “Library Science. Record Studies. Informology,” no. 2, pp. 42–50, Sep. 2021, doi: 10.32461/2409-9805.2.2021.238780.

R. Kumar and J. Singh, “Usability of OPAC in the University Libraries of Haryana (India),” Library Philosophy and Practice, vol. 2019, 2019, Accessed: Mar. 02, 2024. [Online]. Available: https://digitalcommons.unl.edu/libphilprac/2222/

E. R. Sukiasyan, “Research on the OPAC’s quality should be cotinued. Call to memory of Galina Skaruk (1969–2019),” Scientific and Technical Libraries, no. 10, pp. 29–39, Oct. 2019, doi: 10.33186/1027-3689-2019-10-29-39.

S. Mandal, “Site metrics study of Koha OPAC through Open Web Analytics and Piwik tools,” Library Philosophy and Practice, vol. 2019, 2019, Accessed: Mar. 02, 2024. [Online]. Available: https://digitalcommons.unl.edu/libphilprac/2835/

C. M. Tyopev, M. Igbudu, and A. Ver, “Undergraduates’ awareness, use and satisfaction with online public access catalogue (OPAC) of Benue State University Library, Makurdi, Nigeria,” Journal of Library Services and Technologies, pp. 58–68, Jan. 2020, doi: 10.47524/jlst.v2i1.6.

N. Sharma, “Satisfaction Level Of OPAC Users: A Survey Of Selected UGC Recognized College Libraries,” Library Philosophy and Practice, vol. 2020, 2020, Accessed: Mar. 02, 2024. [Online]. Available: https://digitalcommons.unl.edu/libphilprac/4205/

P. Nunekpeku, “Establishing clients’ satisfaction levels with automated library based services,” Digit Libr Perspect, vol. 36, no. 1, pp. 8–20, Dec. 2019, doi: 10.1108/DLP-02-2019-0004.

Syaifuddin, “Pengaruh Ketersediaan Koleksi Dan Pemanfaatan Opac Dalam Menunjang Kualitas Layanan Pemustaka Selama Masa Pandemi Di Perpustakaan Fakultas Ekonomi Dan Bisnis Universitas Mulawarman,” Jupiter, vol. XVII, no. 2, 2020.

D. T. Aju and S. T. Tofi, “Undergraduates’awareness, utilization and satisfaction with online public access catalogue (OPAC) in public university libraries in Nasarawa State, Nigeria,” Library and Information Perspectives and Research, vol. 2, no. 1, pp. 18–29, Jan. 2020, doi: 10.47524/liprv2i1.2.

L. A. Atanda and E. M. Ekeh, “Utilization of online public access catalogue (OPAC) among library users in some selected tertiary institutions in Lagos State,” Library Philosophy and Practice, vol. 2021, 2021.

A. R. Abayigbodi and O. Ivwighreghweta, “Use of online public access catalogue among library and information science undergraduates in Southern, Nigeria,” Journal of ICT Development, Applications and Research, vol. 3, no. 1/2, pp. 121–125, 2021, doi: 10.47524/jictdar.v3i1.122.

G. O. O. Olla, P. A. Adekunle, R. M. Oshiname, and A. O. Ajayi, “Measuring Customer Satisfaction in Bowen University Library, Nigeria,” International Journal of Library and Information Services, vol. 8, no. 2, pp. 1–21, Jul. 2019, doi: 10.4018/IJLIS.2019070101.

Choriah and E. Nurmiati, “Analisis Kepuasan Pengguna Whatsapp Sebagai Media Knowledge Sharing Menggunakan Metode Pieces,” J Teknol, vol. 14, no. 1, 2022.

J. Karaman, A. Y. Astuti, and F. Masykur, “Analisis Tingkat Kepuasan Pada Aplikasi Cizgi Rent A Car Menggunakan PIECES Framework,” MULTITEK INDONESIA, vol. 16, no. 1, pp. 61–70, Aug. 2022, doi: 10.24269/mtkind.v16i1.5408.

N. Kinanti, A. Putri, and A. Dwi, “Penerapan PIECES Framework sebagai Evaluasi Tingkat Kepuasan Mahasiswa terhadap Penggunaan Sistem Informasi Akademik Terpadu (SIAKADU) pada Universitas Negeri Surabaya,” Journal of Emerging Information System and Business Intelligence (JEISBI), vol. 2, no. 2, 2021.

R. Prayogi, K. Ramanda, C. Budihartanti, and A. Rusman, “Penerapan Metode PIECES Framework Dalam Analisis dan Evaluasi Aplikasi M-BCA,” Jurnal Infortech, vol. 3, no. 1, 2021, doi: 10.31294/infortech.v3i1.10122.

D. W. T. Putra, H. Bulkis, P. Mandarani, and A. Syahrani, “Metode Pieces Dalam Mengukur Tingkat Kepuasan Pengguna Portal Akademik,” Jurnal Sains dan Teknologi: Jurnal Keilmuan dan Aplikasi Teknologi Industri, vol. 21, no. 1, p. 50, Jun. 2021, doi: 10.36275/stsp.v21i1.360.

A. M. Nur Fauzi, A. Triayudi, and I. D. Sholihati, “Mengukur Tingkat Kepuasan Pengguna Aplikasi Kearsipan Menggunakan System Usability Scale Dan PIECES Framework,” JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika), vol. 7, no. 1, pp. 231–239, Feb. 2022, doi: 10.29100/jipi.v7i1.2452.

F. A. Tejokusuma, H. Angriani, and Afifah, “Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Tierra Menggunakan Metode PIECES Framework,” KHARISMA Tech, vol. 17, no. 2, 2022, doi: 10.55645/kharismatech.v17i2.312.

R. R. F. Tambunan, J. I. Sihotang, and J. Y. Mambu, “Analisa Tingkat Kepuasan Kerja Driver Maxim Terhadap Sistem Layanan Maxim Dengan Pieces Framework,” CogITo Smart Journal, vol. 7, no. 2, pp. 339–348, Dec. 2021, doi: 10.31154/cogito.v7i2.330.339-348.