Appeals and Complaint Procedures

Jurnal Teknoif Teknik Informatika Institut Teknologi Padang provides a transparent process for authors and other stakeholders to raise concerns about editorial decisions or journal practices.

Authors who wish to appeal a manuscript decision should submit a written explanation to the Editor-in-Chief, identifying the decision being challenged and providing specific scholarly or procedural grounds for reconsideration.

Complaints concerning editorial conduct, peer review, publication procedures, or other journal activities should be submitted through the official journal contact details. Complaints should include sufficient information to enable an appropriate assessment.

Appeals and complaints will be reviewed impartially by an editor or another appropriate individual who is not directly involved in the matter. Where a conflict of interest exists, an independent reviewer or publisher representative may be appointed.

Jurnal Teknoif Teknik Informatika Institut Teknologi Padang will acknowledge and assess submissions within a reasonable period, request further information when necessary, and communicate the outcome to the complainant.

An appeal does not guarantee a change in the original decision. All cases will be handled confidentially and in accordance with the journal's publication ethics principles.